Doctors today face unprecedented administrative burdens that can take them away from direct patient care. Excessive time spent documenting patient encounters eats into their workdays, and the notes often need to be done after hours. This hurts work-life balance and contributes to physician burnout. Now, one Pittsburgh startup is leveraging advances in AI to help lighten the documentation load for doctors, becoming a leader in the process.
Abridge is an AI company that provides medical transcription services using a machine learning model. The model is trained on thousands of doctor-patient conversations to understand medical terminology and capture details accurately. Doctors at partner hospitals simply start a recording during appointments, and Abridge’s system generates a draft note in the hospital’s electronic records system.
What sets Abridge apart is its early focus and substantial lead in the field. While other competitors have since emerged, Abridge launched in 2019 with physicians and AI researchers from Carnegie Mellon University. This allowed it to build one of the largest medical conversation datasets and refine its model over several years before the current boom in AI adoption. Partner hospitals report their physicians save 1-2 hours per day on documentation with Abridge.
As a result, major healthcare providers across the country have been signing lucrative contracts with Abridge in recent months. Executives and doctors have praised the impact, calling it “life-changing” in reducing their paperwork burden. The rapid customer growth helped Abridge raise $150 million in a Series C round last year. While competitors may catch up over time, for now Abridge seems far ahead of others in applying generative AI to yield real productivity gains for overburdened physicians. Their early success highlights the potential for AI to help solve important healthcare issues when developed responsibly with physician input.