Amsterdam Based AI Startup Lemni Raises €3.3M to Transform Customer Service
Amsterdam-based artificial intelligence company Lemni has emerged from stealth mode, announcing a €3.3 million pre-seed funding round led by prominent Silicon Valley venture capital firm Sequoia Capital. The startup aims to transform customer experience with its innovative AI-powered platform.
Lemni’s solution tackles common frustrations in customer service, such as robotic responses, extended wait times, and repetitive chatbot interactions. By creating customized AI agents for each client, the company enables businesses to provide personalized and efficient customer support.
“Our technology allows companies to grow without losing their personal touch,” explained Krijn Rijshouwer, co-founder of Lemni. “Our AI agents work from a unified customer history, ensuring each interaction builds on previous conversations.”
The funding round also attracted participation from Designer Fund and notable individual investors, including Frank Slootman and Scott Belsky. Lemni plans to use the capital to accelerate product development, expand its team, and broaden its global reach.
Julien Bek, Partner at Sequoia Capital, expressed enthusiasm for the investment: “We’re excited to support Krijn and Alex as they address a critical need in the customer service industry.”
Lemni’s platform stands out by offering rapid deployment – promising AI agents that can be set up within minutes rather than months. This approach makes advanced AI-driven customer service accessible to businesses of all sizes, not just large corporations with extensive resources.
The startup has adopted an innovative pricing strategy, offering its core product at cost while generating revenue through optional add-ons. This model allows companies to enhance their customer experience without significant upfront investment.
As businesses increasingly seek ways to improve customer interactions while managing costs, Lemni’s AI-powered solution presents a promising alternative to traditional customer service models. With its fresh funding and ambitious vision, the Amsterdam-based startup is poised to make waves in the customer experience landscape.
