Pylon Secures $17 Million to Build Comprehensive B2B Customer Service Platform
Pylon, a San Francisco based startup focused on business to business (B2B) customer service solutions, has raised $17 million in a Series A funding round led by top venture capital firm Andreessen Horowitz. The investment will allow Pylon to further develop its full service customer communications platform aimed at addressing the evolving needs of enterprise customers.
Founded in 2021, Pylon initially targeted the growing trend of B2B conversations taking place over shared work channels like Slack and Microsoft Teams. However, CEO and co-founder Marty Kausas quickly realized that enterprises required a more comprehensive solution beyond just monitoring these omnichannel interactions. Customers were juggling separate point solutions for ticketing, chatbots, knowledge bases and other core functions.
Listening to customer demands, Pylon expanded its focus to offer an integrated platform spanning the entire customer service lifecycle. While still refining its capabilities, early customers appreciate the ability to consolidate disparate tools onto a single vendor’s technology. With customers spread across several industries, Pylon’s customer base has grown tenfold over the past year to around 250 enterprises currently.
The expanded vision has proven successful, facilitating Pylon’s Series A round of $17 million led by Andreessen Horowitz. This brings the total capital raised to over $20 million. The new funding will fuel ongoing development of the platform and growing the team, which has doubled in size to 14 employees since inception. Kausas also aims to differentiate Pylon by embracing an in-person company culture and remote-optional workplace environment.
As more enterprises adopt unified, digital-first approaches to customer support, Pylon believes its integrated platform is well-positioned to address this evolving B2B customer communications market. With the new funding and customer momentum, Pylon plans to continue refining its solution and capturing a stake in this expanding sector.